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| The Tom Bihn Aeronaut bag |
I recently purchased the above Tom Bihn Aeronaut bag, and had the pleasure of using it on a recent trip to Ft. Lauderdale. Let me just say this. I. Love. This. Bag. But then again, I love EVERY bag I've ever purchased from Tom Bihn. If you are unfamiliar with this company, let me fill you in. First, there is a real person, Tom Bihn himself, behind this company. He's been making bags for over 20 years in Washington state. The company keeps a blog that's always being updated with product reviews, new products, customer feedback and pictures, and assorted fun stuff. They also host a forum on their website where Tom's multitude of fans (yes, I count myself among them) can interact and talk about everything from bag design, post pictures of their TB bags all over the world, share travel tips, and tell the company what they'd like to see next. And Tom Bihn listens - there have been several updated products that have incorporated customer suggestions.
This company also nails it on customer service. On the few occasions when I've needed to contact them, they've been incredibly responsive. The first time, a part of the strap buckle on my Co-Pilot bag cracked, so I emailed to let them know. Two days later, I had a free replacement. Most recently, when I ordered the above Aeronaut, it arrived in the wrong color scheme (even though the packing list had the correct color on it). I'd wanted the Forest/Ultraviolet, but got the Forest/Steel instead. When I called and said I had wanted the bag for a trip 5 days later, they overnighted the correct bag, and even included a return shipping label so all I had to do was leave the wrong bag out for my UPS guy to pick up! Awesome.
So now that it's been a few weeks since I ordered my Aeronaut, I'm getting an itchy mouse finger.....Large Cafe Bag anyone?
